Lifetime Restringing Warranty

Made to be worn. Made to stay with you.

True Emanation stretch bracelets are made to move through life with you. If the elastic cord on an eligible bracelet breaks during normal wear, we will restring it for the lifetime of the original owner.

Elastic cord + restringing labor included
Standard U.S. return shipping included on approved claims
No warranty registration required

[START A WARRANTY CLAIM]

How it works

1. Submit your claim

Complete the warranty claim form. Include clear photos of the entire bracelet, all remaining beads, the damaged area, and your proof of purchase if available.

2. Wait for approval

Please do not mail your bracelet before your claim is reviewed. If your claim is approved, we will email you a claim number, return address, and packing instructions.

3. Send us the bracelet

Place the bracelet and every remaining bead in a sealed bag. Write your claim number on the outside of the package and send it using a tracked shipping method.

4. We restring and return it

We will inspect the bracelet, replace the elastic cord, and restring the original beads you returned. For approved U.S. claims, True Emanation covers the cord, restringing labor, and one standard return shipment.

What is covered

The True Emanation Limited Lifetime Restringing Warranty covers eligible, authentic True Emanation stretch bracelets owned by the original purchaser or original gift recipient.

Coverage includes:

• Elastic cord that breaks during normal wear.

• Defects in the original knotting or assembly.

• Replacement elastic cord.

• Restringing labor using the original beads and components returned to us.

• One standard return shipment within the United States for an approved claim.

The warranty begins on the original purchase date and lasts for as long as the original purchaser or original gift recipient owns the eligible bracelet.

Missing or damaged beads

If beads were lost when the cord broke, include photos and the number of missing beads with your claim. We will determine whether matching or reasonably comparable components are available.

The warranty does not guarantee replacement beads, stones, focal beads, charms, clasps, pendants, or other components. Available replacement components may require a material charge. If an exact component is unavailable, we may offer a comparable substitute or another repair option. We will explain the option and obtain your approval before making a substitution or completing any repair that has a charge.

If you do not approve the proposed option or charge, we will return the bracelet unrepaired. Return-shipping charges may apply when the claim itself is not covered.

What is not covered

This warranty does not cover:

• Lost or stolen jewelry, or a bracelet that is not returned to True Emanation.

• Crushed, chipped, cracked, scratched, discolored, or otherwise damaged beads, stones, charms, clasps, pendants, or metal components.

• Missing components, except when True Emanation separately approves an available replacement.

• Damage caused by impact, misuse, intentional damage, pets, children, excessive stretching, improper storage, or failure to follow reasonable care instructions.

• Damage caused by chemicals, perfume, cleaners, lotions, pools, saltwater, excessive water exposure, or heat.

• Tarnish, discoloration, scratches, fading, surface wear, or natural changes in stones, crystals, finishes, cord, or metal over time.

• Resizing, redesigning, changing the bead order, or upgrading components.

• Damage caused by repair, restringing, or modification performed by anyone other than True Emanation.

• Shipping loss or damage before the package is delivered to True Emanation.

• Necklaces, chains, non-stretch bracelets, pendants, earrings, loose crystals, accessories, or any product not identified as eligible for this warranty.

Non-covered repair or resizing requests may still be reviewed as a paid service when materials and capacity are available.

Eligibility and proof of purchase

This warranty applies only to eligible, authentic True Emanation stretch bracelets purchased directly from True Emanation or from an authorized True Emanation retail or event partner. Eligible verified purchases made before the warranty launched are also covered.

The warranty belongs to the original purchaser or the person who first received the bracelet as a gift. It may not be transferred to a later owner.

Proof of purchase may be required and can include an order number, receipt, gift receipt, event receipt, or another purchase record True Emanation can verify. Registration is optional and is not required when the purchase can otherwise be verified.

Shipping and turnaround

• Shipping to True Emanation: The customer is responsible for secure packaging and tracked shipping to True Emanation.

• Return shipping within the United States: True Emanation covers one standard return shipment for an approved warranty claim.

• International claims: The customer is responsible for inbound and return shipping, duties, taxes, and other import or export costs.

• Non-covered claims: The customer may be responsible for return shipping and any approved repair or replacement-component charges.

• Timing: Please allow approximately two to four weeks after the bracelet is delivered to us. Repairs that require special components or additional approval may take longer.

True Emanation is not responsible for a package until tracking confirms delivery to the return address provided with your claim approval.

Before sending your bracelet

• Submit the online claim form and wait for approval.

• Gather every remaining bead and component.

• Place all pieces in a sealed bag inside protective packaging.

• Include your name and claim number inside the package.

• Use tracked shipping and keep your receipt.

• Do not send additional jewelry that is not included in the approved claim.

[START A WARRANTY CLAIM]

Frequently asked questions

Do I need to register my bracelet?

No. Registration is optional. An order number, receipt, gift receipt, event receipt, or another purchase record that True Emanation can verify may be used to confirm eligibility.

What does “lifetime” mean?

“Lifetime” means for as long as the original purchaser or original gift recipient owns the eligible bracelet. It does not refer to the lifetime of the product, and the warranty is not transferable to a later owner.

What if I received the bracelet as a gift?

The person who first received the bracelet as a gift is covered as the original gift recipient. We may ask for the purchaser’s name, order number, gift receipt, or other information that helps us verify the purchase.

What if I bought the bracelet at an event?

Submit any receipt or purchase information you have, along with clear photos of the bracelet. We will review available sales records and product details to verify the item.

What if I no longer have my receipt?

Submit the claim with as much information as possible, including the purchaser’s name, email address, approximate purchase date, purchase location, product name, and photos. Coverage depends on our ability to verify that the item is an eligible authentic True Emanation bracelet.

What if some beads were lost when the bracelet broke?

Send all remaining beads and include clear photos with your claim. Replacement components are subject to availability and are not guaranteed by the warranty. A material charge may apply, and we will obtain your approval before completing any repair that has a charge.

Do I have to send the bracelet back?

Yes. We need the bracelet and its remaining components to inspect and restring it. Do not mail anything until your claim has been approved and you have received packing instructions.

Who pays for shipping?

The customer pays for tracked shipping to True Emanation. For an approved claim within the United States, True Emanation covers one standard return shipment. International customers are responsible for shipping in both directions, duties, and taxes.

Does the warranty include resizing or redesigning?

No. Resizing, redesigning, changing the bead order, and component upgrades are not warranty services. We may be able to quote them as paid services depending on material availability and capacity.

How long will the repair take?

Most approved repairs should be completed within approximately two to four weeks after delivery to True Emanation. We will contact you if special components or approval are needed.

Are older True Emanation bracelets covered?

Yes, when the bracelet is an eligible authentic True Emanation stretch bracelet and the original purchase can be verified.

Is other jewelry covered?

This warranty applies only to eligible True Emanation stretch bracelets and necklaces. Necklace Chains, non-stretch bracelets, pendants, earrings, loose crystals, and accessories are not included unless a separate written warranty expressly says otherwise.

What if my damage is not covered?

We may be able to offer a paid repair, resize, or replacement-component option. Availability and pricing depend on the bracelet, the condition of its components, and current materials. We will not perform a paid service without your approval.